FAQs

1. How long does shipping take?

Shipping times may vary depending on your location. Typically, orders are processed within 1-3 business days and delivered within 7-14 business days. Please note that international orders may take longer to arrive due to customs clearance.

2. Can I track my order?

Yes, you will receive a tracking number once your order has been shipped. You can use this tracking number to track the progress of your shipment on our website or the carrier's website.

3. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it for a refund or exchange. Please refer to our refund policy for more information.

4. How do I contact customer support?

You can contact our customer support team by emailing us at hrtherealboss@gmail.com or by calling us at 01723428683. Our customer support hours are Monday to Friday, 9am to 5pm.

5. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on the destination. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.

6. Are your products covered by a warranty?

Yes, all of our products are covered by a manufacturer's warranty. The warranty period may vary depending on the product. Please refer to the product description or contact our customer support team for more information.

7. Can I cancel or change my order?

If you need to cancel or change your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or changed.

8. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard. We also accept payment through PayPal for added convenience.

9. Are your products eco-friendly?

Yes, we are committed to offering eco-friendly products. Many of our products are made from sustainable materials and are designed to minimize environmental impact.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hrtherealboss@gmail.com.